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Grievance Redressal Mechanism
Karavali Trading Zone is committed to resolving investor and client grievances fairly, transparently, efficiently, and within a reasonable timeframe in accordance with applicable regulatory guidelines.
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Investor Support & Complaint Resolution
Investors and clients are encouraged to report concerns, complaints, or service-related issues through official communication channels for timely assistance and resolution.
Objective of Grievance Redressal
The objective of this grievance redressal mechanism is to provide clients and investors with a transparent process for addressing complaints, concerns, service-related disputes, and communication issues.
Karavali Trading Zone believes in fair treatment, ethical conduct, and investor satisfaction while maintaining regulatory compliance standards.
How to Raise a Complaint
Clients and investors may raise grievances through the following official communication channels:
- Email: info@karavalitrading.com
- Mobile: +91 7676969562
- Office Address: Karavali Trading Zone, Udupi, Karnataka
Investors are advised to provide complete details including name, contact information, nature of grievance, transaction details (if any), and supporting documents wherever applicable.
Grievance Resolution Process
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Complaint Submission
Investor submits grievance through official communication channels.
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Review & Assessment
Complaint details and supporting information are reviewed carefully.
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Resolution Process
Reasonable efforts are made to resolve the issue fairly and transparently.
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Response to Investor
Resolution status and response are communicated appropriately.
Expected Timelines
Karavali Trading Zone shall make reasonable efforts to acknowledge complaints promptly and resolve grievances within a reasonable timeframe depending on the nature and complexity of the issue.
Certain complaints requiring regulatory consultation, technical verification, or third-party dependency may require additional time.
Escalation Mechanism
If a grievance remains unresolved or the investor is not satisfied with the response provided, the investor may approach:
- Securities and Exchange Board of India (SEBI)
- SCORES (SEBI Complaints Redress System)
- Stock Exchanges or applicable regulatory authorities
SEBI SCORES Platform:
https://scores.sebi.gov.in
Investor Responsibilities
- Use only official communication channels for grievances.
- Provide accurate and complete complaint details.
- Maintain records of communication and transactions.
- Avoid sharing confidential credentials with unauthorized persons.
- Read all disclosures and risk documents carefully.
Important Disclaimer
Grievance redressal mechanisms are intended to address genuine concerns and service-related issues fairly and transparently.
Resolution of grievances does not imply guarantee of investment returns, profits, or trading outcomes.
Investments in securities markets are subject to market risks and investors are advised to make informed financial decisions.
